Jira Service Management

{"xsrfToken":"BRUB-O9R5-YYFP-RKHF_eb13daffa9462dae6f18fe999a827d037c9dce24_lout","branding":{"id":"4","key":"vadm","name":"Vision Resource Center Support Portal","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/380dc664-aea9-4d21-b385-05aa139fb296/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OWM5MjJmYi1jOTBhLTRkZjUtYmRmZi1jYzNmYzVkMjZlNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4MGRjNjY0LWFlYTktNGQyMS1iMzg1LTA1YWExMzlmYjI5NiI6WyJyZWFkIl19LCJleHAiOjE2NzQ4NTAzMTUsIm5iZiI6MTY3NDg0OTcxNX0.PiblzMB-nZXkctW6fXWoapTs63EaIdkagzlb6nuHrwM&client=79c922fb-c90a-4df5-bdff-cc3fc5d26e5b&mode=fit","logoId":"380dc664-aea9-4d21-b385-05aa139fb296","isLogoAvailable":true,"helpCenterTitle":"Vision Resource Center Support Portal","sharedPortalName":"Vision Resource Center Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Vision Resource Center Support Portal","sharedPortalName":"Vision Resource Center Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#39446a","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"vadm","projectId":12858,"serviceDeskId":4,"name":"Vision Resource Center Support Portal","description":"Before submitting a support request, please use the search bar at the top right of this page to see if there is a help article addressing your question.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"45","name":"Accessibility Issue","descriptionHtml":"Please include all relevant details of the issue you're experiencing, including the URL of the page or screen involved. The URL can be found by copying from your browser's address bar.","callToAction":"Accessibility Issue","introHtml":"Something appears to not meet ADA Accessibility Requirements.","icon":11647,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11647","groups":[9,8],"key":""},{"id":"34","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"Submit feedback about the Vision Resource Center.","icon":11232,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","groups":[8],"key":""},{"id":"47","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11673,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11673","groups":[9,8],"key":""},{"id":"48","name":"Portal Errors or Outage","descriptionHtml":"Please include all relevant details of the issue you're experiencing, including the URL of the page or screen involved. The URL can be found by copying from your browser's address bar.","callToAction":"Portal Errors or Outage","introHtml":"Issues with your Inbound Data Feed (IDF) or an outage or error in your portal.","icon":11523,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11523","groups":[9],"key":""},{"id":"49","name":"Reporting Assistance","descriptionHtml":"Please provide details on the issue you are having with reporting. Also include the type of report you are using and any error messages you may have received.","callToAction":"Reporting Assistance","introHtml":"Issue creating or running a report.","icon":11657,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11657","groups":[9],"key":""},{"id":"44","name":"Reset My Password","descriptionHtml":"","callToAction":"Reset My Password","introHtml":"","icon":11506,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[8],"key":""},{"id":"50","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Request service in my portal that I don't have access to do (Custom Fields, Security Roles, etc.).","icon":11664,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11664","groups":[9],"key":""},{"id":"46","name":"Training and Event Issues","descriptionHtml":"Please provide details on the issue you are having with training or events. Please provide your College, District or Organization and any error messages you have received.","callToAction":"Training and Event Issues","introHtml":"Issue accessing a learning module or workshop calendar event.","icon":11648,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11648","groups":[9,8],"key":""},{"id":"38","name":"Accessibility Issue","descriptionHtml":"Please include all relevant details of the issue you're experiencing, including the URL of the page or screen involved. The URL can be found by copying from your browser's address bar.","callToAction":"Accessibility Issue","introHtml":"Have you encountered an accessibility issue? Please let us know here.","icon":11527,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11527","groups":[],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11526,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""},{"id":"29","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11500,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","groups":[],"key":""},{"id":"31","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":11510,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11510","groups":[],"key":""},{"id":"32","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":11545,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""},{"id":"33","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":11532,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"26","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help creating a new account or logging in? Something in the Vision Resource Center not working as expected? Select this to request assistance.","icon":11506,"iconUrl":"https://foundationccc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Vision Resource Center User"},{"id":9,"name":"Vision Resource Center District/College Admin"}],"orderMapping":{"8":[44,46,45,47,34],"9":[50,49,46,45,48,47],"5":[29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cce050cc-89fa-39f3-baa9-648ccbfd937d","appLinkName":"System Confluence","appLinkUrl":"https://foundationccc.atlassian.net/wiki","spaceKey":"VADM","spaceName":"VRC Admin","spaceUrl":"https://foundationccc.atlassian.net/wiki/spaces/VADM","isServer":false},"labels":[],"projectKey":"VADM","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VADM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Vision Resource Center Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://foundationccc.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}