Service Desk

{"xsrfToken":"BRUB-O9R5-YYFP-RKHF_0502c64ef7a97390484362ad5a92a371d2d7789c_lout","branding":{"id":"4","key":"vadm","name":"Vision Resource Center Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5fbdeba6-4d92-4ffa-9e80-c62cf987d2a4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OWM5MjJmYi1jOTBhLTRkZjUtYmRmZi1jYzNmYzVkMjZlNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmYmRlYmE2LTRkOTItNGZmYS05ZTgwLWM2MmNmOTg3ZDJhNCI6WyJyZWFkIl19LCJleHAiOjE1OTc1MDcxNjcsIm5iZiI6MTU5NzUwNjUwN30.o-kEtORSuyXVuZEzzMtfhjT5U46d9RB35Qhq0JvOiTE&client=79c922fb-c90a-4df5-bdff-cc3fc5d26e5b&mode=fit","logoId":"5fbdeba6-4d92-4ffa-9e80-c62cf987d2a4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Foundation Support Center!","sharedPortalName":"Foundation","userInitialAnnouncementHeader":"Select your support channel:","userInitialAnnouncementMessageWiki":"Please select a portal below to raise a support request.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Foundation Support Center!","sharedPortalName":"Foundation","announcementHeader":"Select your support channel:","announcementMessage":"Please select a portal below to raise a support request.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#39446a","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"vadm","projectId":12858,"serviceDeskId":4,"name":"Vision Resource Center Support","description":"Welcome to the Vision Resource Center support portal! \nBefore submitting a support request, please click the search icon at the top right of your screen to see if there is a knowledge base article addressing your question. \nQuestions about password reset? Please <a href=\"https://foundationccc.atlassian.net/servicedesk/customer/portal/4/article/613908485\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here to read about password reset</a> before submitting a support request. \n— \nTo raise a support request, please select a category from the list below.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"38","name":"Accessibility Issue","descriptionHtml":"Please include all relevant details of the issue you're experiencing, including the URL of the page or screen involved. The URL can be found by copying from your browser's address bar.","callToAction":"Accessibility Issue","introHtml":"Have you encountered an accessibility issue? Please let us know here.","icon":11527,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11527","groups":[5],"key":""},{"id":"26","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help creating a new account or logging in? Something in the Vision Resource Center not working as expected? Select this to request assistance.","icon":11506,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11506","groups":[5],"key":""},{"id":"27","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":11517,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11517","groups":[],"key":""},{"id":"28","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":11525,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11525","groups":[],"key":""},{"id":"34","name":"Content Feedback","descriptionHtml":"","callToAction":"Content Feedback","introHtml":"Have feedback about a content module? Select this to let us know.","icon":11232,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[5],"key":""},{"id":"29","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11500,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11500","groups":[5],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11526,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11526","groups":[],"key":""},{"id":"31","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":11510,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11510","groups":[5],"key":""},{"id":"32","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":11545,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11545","groups":[5],"key":""},{"id":"33","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":11532,"iconUrl":"https://foundationccc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11532","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[26,33,31,34,38,32,29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cce050cc-89fa-39f3-baa9-648ccbfd937d","appLinkName":"System Confluence","appLinkUrl":"https://foundationccc.atlassian.net/wiki","spaceKey":"VADM","spaceName":"VRC Admin","spaceUrl":"https://foundationccc.atlassian.net/wiki/spaces/VADM"},"labels":[],"projectKey":"VADM","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VADM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Foundation","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://foundationccc.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}